Versandrichtlinie

Thank you for shopping with Moroen! We aim to provide you with a smooth shopping experience from checkout to delivery. Please review our shipping policy below.

1. Bestellabwicklung

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive a confirmation email once your order has been shipped.

2. Shipping Times & Delivery Estimates

  • Standard Shipping: 7–14 business days (varies by location).

  • Express Shipping (if available): 4–6 business days.

  • Delivery times are estimates and may vary due to customs clearance, courier delays, or events beyond our control.

3. Versandkosten

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Occasionally, we offer free shipping promotions. These will be clearly displayed on our website when available.

4. Internationaler Versand

  • We ship worldwide. International customers are responsible for any applicable customs duties, import taxes, or local fees.

  • Moroen is not responsible for delays caused by customs inspections or additional charges applied by your local customs authority.

5. Sendungsverfolgung

  • Once your order has shipped, you will receive an email with a tracking number and link to track your package.

  • Please allow 24–48 hours for tracking information to update.

6. Address Information

  • Customers are responsible for providing accurate and complete shipping information at checkout.

  • Moroen is not responsible for packages delivered to incorrect addresses provided by the customer.

  • If you notice an error, contact us immediately at [email protected]. We can only update addresses if the order has not yet been shipped.

7. Delays & Lost Packages

  • We are not responsible for delays caused by natural disasters, weather conditions, customs procedures, strikes, or courier issues.

  • If your package is lost in transit, please contact us at [email protected] and we will work with the shipping carrier to resolve the issue.

8. Geteilte Lieferungen

  • In some cases, your order may be shipped in multiple packages (for example, if items are from different warehouses).

  • You will receive separate tracking numbers if your order is split.

9. Kontaktieren Sie uns

If you have any questions about shipping or tracking your order, please contact our support team:

📧 [email protected]

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