{"id":401142,"date":"2025-06-04T15:20:35","date_gmt":"2025-06-04T15:20:35","guid":{"rendered":"https:\/\/moroen.com\/?page_id=401142"},"modified":"2026-03-12T01:25:45","modified_gmt":"2026-03-12T06:25:45","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/moroen.com\/fr\/shipping-policy\/","title":{"rendered":"Politique de livraison"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"401142\" class=\"elementor elementor-401142\">\n\t\t\t\t<div class=\"e-con-top elementor-element elementor-element-9ed2f14 e-flex e-con-boxed e-con e-parent\" data-id=\"9ed2f14\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2716ac8a elementor-widget elementor-widget-text-editor\" data-id=\"2716ac8a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"215\" data-end=\"410\">Merci d\u2019avoir choisi <strong data-start=\"236\" data-end=\"246\">Moroen<\/strong> !<br data-start=\"248\" data-end=\"251\" \/>Nous nous effor\u00e7ons de vous offrir une exp\u00e9rience d\u2019achat fluide, du paiement jusqu\u2019\u00e0 la livraison. Veuillez consulter notre politique de livraison ci-dessous.<\/p>\n<hr data-start=\"412\" data-end=\"415\" \/>\n<h1 data-section-id=\"r0aurb\" data-start=\"417\" data-end=\"446\">1. Traitement des commandes<\/h1>\n<p data-start=\"448\" data-end=\"554\">Toutes les commandes sont trait\u00e9es <strong data-start=\"483\" data-end=\"522\">dans un d\u00e9lai de 1 \u00e0 3 jours ouvr\u00e9s<\/strong> apr\u00e8s confirmation du paiement.<\/p>\n<p data-start=\"556\" data-end=\"656\">Les commandes pass\u00e9es <strong data-start=\"578\" data-end=\"613\">le week-end ou les jours f\u00e9ri\u00e9s<\/strong> seront trait\u00e9es le <strong data-start=\"633\" data-end=\"655\">jour ouvr\u00e9 suivant<\/strong>.<\/p>\n<p data-start=\"658\" data-end=\"743\">Vous recevrez un <strong data-start=\"675\" data-end=\"701\">e-mail de confirmation<\/strong> d\u00e8s que votre commande aura \u00e9t\u00e9 exp\u00e9di\u00e9e.<\/p>\n<hr data-start=\"745\" data-end=\"748\" \/>\n<h1 data-section-id=\"12gcmp2\" data-start=\"750\" data-end=\"782\">2. D\u00e9lais de livraison estim\u00e9s<\/h1>\n<p data-start=\"784\" data-end=\"851\"><strong data-start=\"784\" data-end=\"808\">Livraison standard :<\/strong> 7 \u00e0 14 jours ouvr\u00e9s (selon la destination)<\/p>\n<p data-start=\"853\" data-end=\"911\"><strong data-start=\"853\" data-end=\"892\">Livraison express (si disponible) :<\/strong> 4 \u00e0 6 jours ouvr\u00e9s<\/p>\n<p data-start=\"913\" data-end=\"991\">Les d\u00e9lais de livraison sont des <strong data-start=\"946\" data-end=\"961\">estimations<\/strong> et peuvent varier en raison :<\/p>\n<ul data-start=\"993\" data-end=\"1088\">\n<li data-section-id=\"1w0qrn6\" data-start=\"993\" data-end=\"1012\">\n<p data-start=\"995\" data-end=\"1012\">du d\u00e9douanement<\/p>\n<\/li>\n<li data-section-id=\"44tc4e\" data-start=\"1013\" data-end=\"1043\">\n<p data-start=\"1015\" data-end=\"1043\">de retards du transporteur<\/p>\n<\/li>\n<li data-section-id=\"15fg7mm\" data-start=\"1044\" data-end=\"1088\">\n<p data-start=\"1046\" data-end=\"1088\">d\u2019\u00e9v\u00e9nements ind\u00e9pendants de notre volont\u00e9<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1090\" data-end=\"1093\" \/>\n<h1 data-section-id=\"y3a2by\" data-start=\"1095\" data-end=\"1118\">3. Frais de livraison<\/h1>\n<p data-start=\"1120\" data-end=\"1248\">Les frais de livraison sont <strong data-start=\"1148\" data-end=\"1177\">calcul\u00e9s lors du paiement<\/strong> en fonction de votre localisation et du mode de livraison s\u00e9lectionn\u00e9.<\/p>\n<p data-start=\"1250\" data-end=\"1393\">Nous proposons occasionnellement <strong data-start=\"1283\" data-end=\"1325\">des promotions avec livraison gratuite<\/strong>, clairement indiqu\u00e9es sur notre site lorsqu\u2019elles sont disponibles.<\/p>\n<hr data-start=\"1395\" data-end=\"1398\" \/>\n<h1 data-section-id=\"gh7dqw\" data-start=\"1400\" data-end=\"1429\">4. Livraison internationale<\/h1>\n<p data-start=\"1431\" data-end=\"1471\">Nous <strong data-start=\"1436\" data-end=\"1470\">exp\u00e9dions dans le monde entier<\/strong>.<\/p>\n<p data-start=\"1473\" data-end=\"1600\">Les clients internationaux sont responsables de <strong data-start=\"1521\" data-end=\"1599\">tous les droits de douane, taxes d\u2019importation ou frais locaux applicables<\/strong>.<\/p>\n<p data-start=\"1602\" data-end=\"1758\"><strong data-start=\"1602\" data-end=\"1681\">Moroen n\u2019est pas responsable des retards caus\u00e9s par les contr\u00f4les douaniers<\/strong> ni des frais suppl\u00e9mentaires appliqu\u00e9s par les autorit\u00e9s douani\u00e8res locales.<\/p>\n<hr data-start=\"1760\" data-end=\"1763\" \/>\n<h1 data-section-id=\"1x4xiry\" data-start=\"1765\" data-end=\"1787\">5. Suivi de commande<\/h1>\n<p data-start=\"1789\" data-end=\"1900\">Une fois votre commande exp\u00e9di\u00e9e, vous recevrez un <strong data-start=\"1840\" data-end=\"1899\">e-mail contenant un num\u00e9ro de suivi et un lien de suivi<\/strong>.<\/p>\n<p data-start=\"1902\" data-end=\"1993\">Veuillez pr\u00e9voir <strong data-start=\"1919\" data-end=\"1937\">24 \u00e0 48 heures<\/strong> pour que les informations de suivi soient mises \u00e0 jour.<\/p>\n<hr data-start=\"1995\" data-end=\"1998\" \/>\n<h1 data-section-id=\"83x43v\" data-start=\"2000\" data-end=\"2027\">6. Informations d\u2019adresse<\/h1>\n<p data-start=\"2029\" data-end=\"2142\">Les clients sont responsables de fournir <strong data-start=\"2070\" data-end=\"2124\">des informations de livraison exactes et compl\u00e8tes<\/strong> lors du paiement.<\/p>\n<p data-start=\"2144\" data-end=\"2241\">Moroen n\u2019est pas responsable des colis livr\u00e9s \u00e0 <strong data-start=\"2192\" data-end=\"2240\">une adresse incorrecte fournie par le client<\/strong>.<\/p>\n<p data-start=\"2243\" data-end=\"2314\">Si vous remarquez une erreur, veuillez nous contacter imm\u00e9diatement \u00e0 :<\/p>\n<p data-start=\"2316\" data-end=\"2336\">\ud83d\udce7 <strong data-start=\"2319\" data-end=\"2336\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2321\" data-end=\"2334\">cs@moroen.com<\/a><\/strong><\/p>\n<p data-start=\"2338\" data-end=\"2428\">Nous pouvons uniquement modifier l\u2019adresse <strong data-start=\"2381\" data-end=\"2427\">si la commande n\u2019a pas encore \u00e9t\u00e9 exp\u00e9di\u00e9e<\/strong>.<\/p>\n<hr data-start=\"2430\" data-end=\"2433\" \/>\n<h1 data-section-id=\"1ksm97l\" data-start=\"2435\" data-end=\"2462\">7. Retards &amp; colis perdus<\/h1>\n<p data-start=\"2464\" data-end=\"2520\">Nous ne sommes pas responsables des retards caus\u00e9s par :<\/p>\n<ul data-start=\"2522\" data-end=\"2650\">\n<li data-section-id=\"bi461w\" data-start=\"2522\" data-end=\"2549\">\n<p data-start=\"2524\" data-end=\"2549\">catastrophes naturelles<\/p>\n<\/li>\n<li data-section-id=\"1gku3zw\" data-start=\"2550\" data-end=\"2580\">\n<p data-start=\"2552\" data-end=\"2580\">conditions m\u00e9t\u00e9orologiques<\/p>\n<\/li>\n<li data-section-id=\"tc0nf2\" data-start=\"2581\" data-end=\"2606\">\n<p data-start=\"2583\" data-end=\"2606\">proc\u00e9dures douani\u00e8res<\/p>\n<\/li>\n<li data-section-id=\"pjtp4l\" data-start=\"2607\" data-end=\"2617\">\n<p data-start=\"2609\" data-end=\"2617\">gr\u00e8ves<\/p>\n<\/li>\n<li data-section-id=\"1y2et3m\" data-start=\"2618\" data-end=\"2650\">\n<p data-start=\"2620\" data-end=\"2650\">probl\u00e8mes li\u00e9s au transporteur<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2652\" data-end=\"2730\">Si votre colis est <strong data-start=\"2671\" data-end=\"2701\">perdu pendant le transport<\/strong>, veuillez nous contacter \u00e0 :<\/p>\n<p data-start=\"2732\" data-end=\"2752\">\ud83d\udce7 <strong data-start=\"2735\" data-end=\"2752\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2737\" data-end=\"2750\">cs@moroen.com<\/a><\/strong><\/p>\n<p data-start=\"2754\" data-end=\"2821\">Nous travaillerons avec le transporteur pour r\u00e9soudre la situation.<\/p>\n<hr data-start=\"2823\" data-end=\"2826\" \/>\n<h1 data-section-id=\"m0g3ww\" data-start=\"2828\" data-end=\"2853\">8. Exp\u00e9ditions s\u00e9par\u00e9es<\/h1>\n<p data-start=\"2855\" data-end=\"2997\">Dans certains cas, votre commande peut \u00eatre <strong data-start=\"2899\" data-end=\"2930\">exp\u00e9di\u00e9e en plusieurs colis<\/strong> (par exemple si les articles proviennent de diff\u00e9rents entrep\u00f4ts).<\/p>\n<p data-start=\"2999\" data-end=\"3076\">Vous recevrez <strong data-start=\"3013\" data-end=\"3045\">des num\u00e9ros de suivi s\u00e9par\u00e9s<\/strong> si votre commande est divis\u00e9e.<\/p>\n<hr data-start=\"3078\" data-end=\"3081\" \/>\n<h1 data-section-id=\"1l1vawh\" data-start=\"3083\" data-end=\"3095\">9. Contact<\/h1>\n<p data-start=\"3097\" data-end=\"3220\">Si vous avez des questions concernant la livraison ou le suivi de votre commande, veuillez contacter notre \u00e9quipe support :<\/p>\n<p data-start=\"3222\" data-end=\"3242\">\ud83d\udce7 <strong data-start=\"3225\" data-end=\"3242\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3227\" data-end=\"3240\">cs@moroen.com<\/a><\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Merci d\u2019avoir choisi Moroen !Nous nous effor\u00e7ons de vous offrir une exp\u00e9rience d\u2019achat fluide, du paiement jusqu\u2019\u00e0 la livraison. Veuillez consulter notre politique de livraison ci-dessous. 1. Traitement des commandes Toutes les commandes sont trait\u00e9es dans un d\u00e9lai de 1 \u00e0 3 jours ouvr\u00e9s apr\u00e8s confirmation du paiement. Les commandes pass\u00e9es le week-end ou les [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-401142","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/moroen.com\/fr\/wp-json\/wp\/v2\/pages\/401142","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moroen.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moroen.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moroen.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moroen.com\/fr\/wp-json\/wp\/v2\/comments?post=401142"}],"version-history":[{"count":3,"href":"https:\/\/moroen.com\/fr\/wp-json\/wp\/v2\/pages\/401142\/revisions"}],"predecessor-version":[{"id":630994,"href":"https:\/\/moroen.com\/fr\/wp-json\/wp\/v2\/pages\/401142\/revisions\/630994"}],"wp:attachment":[{"href":"https:\/\/moroen.com\/fr\/wp-json\/wp\/v2\/media?parent=401142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}