Politique de remboursement et de retour

We want you to love your purchase from Moroen. If for any reason you are not satisfied, our Refund & Returns Policy outlines how to return items and request a refund or exchange.

1. Eligibility for Returns

To qualify for a return:

  • Items must be unused, unworn, and unwashed.

  • Items must include original tags, packaging, and accessories.

  • Return requests must be submitted within 30 jours of delivery.

  • Proof of purchase (order number or receipt) is required.

❌ Items not eligible for return:

  • Final sale or clearance items.

  • Intimates, swimwear, earrings, or other hygienic-sensitive products.

  • Customized or personalized products.

2. How to Request a Return

  1. Contact us at [email protected] with your order number and reason for return.

  2. Our team will provide you with a return authorization and shipping instructions.

  3. Ship the product back to the address provided.

  4. Once received and inspected, we will notify you of your refund or exchange status.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

4. Refunds

  • Approved refunds will be processed to the original payment method.

  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

  • Shipping costs paid at checkout are non-refundable, unless the return is due to our error.

5. Exchanges

  • Exchanges are only available for the same item in a different size or color, subject to availability.

  • If the requested replacement is unavailable, a refund will be issued instead.

6. Damaged, Defective, or Incorrect Items

  • If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at [email protected] with photos of the issue.

  • We will cover return shipping costs and arrange for a replacement or full refund.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account or PayPal balance again.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If you still have not received your refund, please contact us at [email protected].

8. Final Sale Items

Certain products may be marked as Final Sale. These items are not eligible for returns, refunds, or exchanges. Please review the product page before purchasing.

9. Contactez-nous

For questions about returns or refunds, please contact us:

📧 [email protected]

SAC DE MAGASINAGE 0