{"id":11,"date":"2025-06-04T15:40:17","date_gmt":"2025-06-04T15:40:17","guid":{"rendered":"https:\/\/moroen.com\/?page_id=11"},"modified":"2025-08-28T04:35:35","modified_gmt":"2025-08-28T04:35:35","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/moroen.com\/nl_be_\/refund_returns\/","title":{"rendered":"Restitutie- en Retourbeleid"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\">\n\t\t\t\t<div class=\"e-con-top elementor-element elementor-element-3f2f6e94 e-flex e-con-boxed e-con e-parent\" data-id=\"3f2f6e94\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46a9129 elementor-widget elementor-widget-text-editor\" data-id=\"46a9129\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p data-start=\"283\" data-end=\"467\">We want you to love your purchase from <strong data-start=\"322\" data-end=\"332\">Moroen<\/strong>. If for any reason you are not satisfied, our Refund &amp; Returns Policy outlines how to return items and request a refund or exchange.<\/p>\n<hr data-start=\"469\" data-end=\"472\" \/>\n<h2 data-start=\"474\" data-end=\"505\">1. Eligibility for Returns<\/h2>\n<p data-start=\"506\" data-end=\"532\">To qualify for a return:<\/p>\n<ul data-start=\"533\" data-end=\"785\">\n<li data-start=\"533\" data-end=\"584\">\n<p data-start=\"535\" data-end=\"584\">Items must be <strong data-start=\"549\" data-end=\"581\">unused, unworn, and unwashed<\/strong>.<\/p>\n<\/li>\n<li data-start=\"585\" data-end=\"654\">\n<p data-start=\"587\" data-end=\"654\">Items must include <strong data-start=\"606\" data-end=\"651\">original tags, packaging, and accessories<\/strong>.<\/p>\n<\/li>\n<li data-start=\"655\" data-end=\"724\">\n<p data-start=\"657\" data-end=\"724\">Return requests must be submitted within <strong data-start=\"698\" data-end=\"709\">30 days<\/strong> of delivery.<\/p>\n<\/li>\n<li data-start=\"725\" data-end=\"785\">\n<p data-start=\"727\" data-end=\"785\">Proof of purchase (order number or receipt) is required.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"787\" data-end=\"821\">\u274c Items not eligible for return:<\/p>\n<ul data-start=\"822\" data-end=\"970\">\n<li data-start=\"822\" data-end=\"856\">\n<p data-start=\"824\" data-end=\"856\">Final sale or clearance items.<\/p>\n<\/li>\n<li data-start=\"857\" data-end=\"929\">\n<p data-start=\"859\" data-end=\"929\">Intimates, swimwear, earrings, or other hygienic-sensitive products.<\/p>\n<\/li>\n<li data-start=\"930\" data-end=\"970\">\n<p data-start=\"932\" data-end=\"970\">Customized or personalized products.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"972\" data-end=\"975\" \/>\n<h2 data-start=\"977\" data-end=\"1008\">2. How to Request a Return<\/h2>\n<ol data-start=\"1009\" data-end=\"1319\">\n<li data-start=\"1009\" data-end=\"1093\">\n<p data-start=\"1012\" data-end=\"1093\">Contact us at <strong data-start=\"1026\" data-end=\"1045\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1028\" data-end=\"1043\">cs@moroen.com<\/a><\/strong> with your order number and reason for return.<\/p>\n<\/li>\n<li data-start=\"1094\" data-end=\"1179\">\n<p data-start=\"1097\" data-end=\"1179\">Our team will provide you with a return authorization and shipping instructions.<\/p>\n<\/li>\n<li data-start=\"1180\" data-end=\"1231\">\n<p data-start=\"1183\" data-end=\"1231\">Ship the product back to the address provided.<\/p>\n<\/li>\n<li data-start=\"1232\" data-end=\"1319\">\n<p data-start=\"1235\" data-end=\"1319\">Once received and inspected, we will notify you of your refund or exchange status.<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"1321\" data-end=\"1324\" \/>\n<h2 data-start=\"1326\" data-end=\"1355\">3. Return Shipping Costs<\/h2>\n<ul data-start=\"1356\" data-end=\"1631\">\n<li data-start=\"1356\" data-end=\"1467\">\n<p data-start=\"1358\" data-end=\"1467\">Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.<\/p>\n<\/li>\n<li data-start=\"1468\" data-end=\"1631\">\n<p data-start=\"1470\" data-end=\"1631\">We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1633\" data-end=\"1636\" \/>\n<h2 data-start=\"1638\" data-end=\"1653\">4. Refunds<\/h2>\n<ul data-start=\"1654\" data-end=\"1953\">\n<li data-start=\"1654\" data-end=\"1728\">\n<p data-start=\"1656\" data-end=\"1728\">Approved refunds will be processed to the <strong data-start=\"1698\" data-end=\"1725\">original payment method<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1729\" data-end=\"1854\">\n<p data-start=\"1731\" data-end=\"1854\">Please allow <strong data-start=\"1744\" data-end=\"1766\">5\u201310 business days<\/strong> for the refund to appear in your account, depending on your bank or payment provider.<\/p>\n<\/li>\n<li data-start=\"1855\" data-end=\"1953\">\n<p data-start=\"1857\" data-end=\"1953\">Shipping costs paid at checkout are <strong data-start=\"1893\" data-end=\"1911\">non-refundable<\/strong>, unless the return is due to our error.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1955\" data-end=\"1958\" \/>\n<h2 data-start=\"1960\" data-end=\"1977\">5. Exchanges<\/h2>\n<ul data-start=\"1978\" data-end=\"2169\">\n<li data-start=\"1978\" data-end=\"2087\">\n<p data-start=\"1980\" data-end=\"2087\">Exchanges are only available for the <strong data-start=\"2017\" data-end=\"2059\">same item in a different size or color<\/strong>, subject to availability.<\/p>\n<\/li>\n<li data-start=\"2088\" data-end=\"2169\">\n<p data-start=\"2090\" data-end=\"2169\">If the requested replacement is unavailable, a refund will be issued instead.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2171\" data-end=\"2174\" \/>\n<h2 data-start=\"2176\" data-end=\"2222\">6. Damaged, Defective, or Incorrect Items<\/h2>\n<ul data-start=\"2223\" data-end=\"2468\">\n<li data-start=\"2223\" data-end=\"2382\">\n<p data-start=\"2225\" data-end=\"2382\">If you receive a damaged, defective, or incorrect product, please contact us within <strong data-start=\"2309\" data-end=\"2319\">7 days<\/strong> of delivery at <strong data-start=\"2335\" data-end=\"2354\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2337\" data-end=\"2352\">cs@moroen.com<\/a><\/strong> with photos of the issue.<\/p>\n<\/li>\n<li data-start=\"2383\" data-end=\"2468\">\n<p data-start=\"2385\" data-end=\"2468\">We will cover return shipping costs and arrange for a replacement or full refund.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2470\" data-end=\"2473\" \/>\n<h2 data-start=\"2475\" data-end=\"2506\">7. Late or Missing Refunds<\/h2>\n<p data-start=\"2507\" data-end=\"2568\">If you haven\u2019t received your refund after 10 business days:<\/p>\n<ol data-start=\"2569\" data-end=\"2787\">\n<li data-start=\"2569\" data-end=\"2622\">\n<p data-start=\"2572\" data-end=\"2622\">Check your bank account or PayPal balance again.<\/p>\n<\/li>\n<li data-start=\"2623\" data-end=\"2696\">\n<p data-start=\"2626\" data-end=\"2696\">Contact your bank or payment provider, as processing times may vary.<\/p>\n<\/li>\n<li data-start=\"2697\" data-end=\"2787\">\n<p data-start=\"2700\" data-end=\"2787\">If you still have not received your refund, please contact us at <strong data-start=\"2765\" data-end=\"2784\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2767\" data-end=\"2782\">cs@moroen.com<\/a><\/strong>.<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"2789\" data-end=\"2792\" \/>\n<h2 data-start=\"2794\" data-end=\"2818\">8. Final Sale Items<\/h2>\n<p data-start=\"2819\" data-end=\"2989\">Certain products may be marked as <strong data-start=\"2853\" data-end=\"2867\">Final Sale<\/strong>. These items are <strong data-start=\"2885\" data-end=\"2901\">not eligible<\/strong> for returns, refunds, or exchanges. Please review the product page before purchasing.<\/p>\n<hr data-start=\"2991\" data-end=\"2994\" \/>\n<h2 data-start=\"2996\" data-end=\"3014\">9. Contact Us<\/h2>\n<p data-start=\"3015\" data-end=\"3075\">For questions about returns or refunds, please contact us:<\/p>\n<p data-start=\"3077\" data-end=\"3101\">\ud83d\udce7 <strong data-start=\"3080\" data-end=\"3099\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3082\" data-end=\"3097\">cs@moroen.com<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>We want you to love your purchase from Moroen. If for any reason you are not satisfied, our Refund &amp; Returns Policy outlines how to return items and request a refund or exchange. 1. Eligibility for Returns To qualify for a return: Items must be unused, unworn, and unwashed. Items must include original tags, packaging, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/moroen.com\/nl_be_\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moroen.com\/nl_be_\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moroen.com\/nl_be_\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moroen.com\/nl_be_\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moroen.com\/nl_be_\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":0,"href":"https:\/\/moroen.com\/nl_be_\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"wp:attachment":[{"href":"https:\/\/moroen.com\/nl_be_\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}