{"id":401142,"date":"2025-06-04T15:20:35","date_gmt":"2025-06-04T15:20:35","guid":{"rendered":"https:\/\/moroen.com\/?page_id=401142"},"modified":"2025-11-05T04:58:28","modified_gmt":"2025-11-05T04:58:28","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/moroen.com\/pt_pt\/shipping-policy\/","title":{"rendered":"Pol\u00edtica de envio"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"401142\" class=\"elementor elementor-401142\">\n\t\t\t\t<div class=\"e-con-top elementor-element elementor-element-9ed2f14 e-flex e-con-boxed e-con e-parent\" data-id=\"9ed2f14\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2716ac8a elementor-widget elementor-widget-text-editor\" data-id=\"2716ac8a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p data-start=\"301\" data-end=\"466\">Thank you for shopping with <strong data-start=\"329\" data-end=\"339\">Moroen<\/strong>! We aim to provide you with a smooth shopping experience from checkout to delivery. Please review our shipping policy below.<\/p>\n<hr data-start=\"468\" data-end=\"471\">\n<h2 data-start=\"473\" data-end=\"497\">1. Order Processing<\/h2>\n<ul data-start=\"498\" data-end=\"745\">\n<li data-start=\"498\" data-end=\"583\">\n<p data-start=\"500\" data-end=\"583\">All orders are processed within <strong data-start=\"532\" data-end=\"553\">1\u20133 business days<\/strong> after payment is confirmed.<\/p>\n<\/li>\n<li data-start=\"584\" data-end=\"669\">\n<p data-start=\"586\" data-end=\"669\">Orders placed on weekends or holidays will be processed on the next business day.<\/p>\n<\/li>\n<li data-start=\"670\" data-end=\"745\">\n<p data-start=\"672\" data-end=\"745\">You will receive a confirmation email once your order has been shipped.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"747\" data-end=\"750\">\n<h2 data-start=\"752\" data-end=\"795\">2. Shipping Times &amp; Delivery Estimates<\/h2>\n<ul data-start=\"796\" data-end=\"1041\">\n<li data-start=\"796\" data-end=\"863\">\n<p data-start=\"798\" data-end=\"863\"><strong data-start=\"798\" data-end=\"819\">Standard Shipping<\/strong>: 7\u201314 business days (varies by location).<\/p>\n<\/li>\n<li data-start=\"864\" data-end=\"923\">\n<p data-start=\"866\" data-end=\"923\"><strong data-start=\"866\" data-end=\"901\">Express Shipping (if available)<\/strong>: 4\u20136 business days.<\/p>\n<\/li>\n<li data-start=\"924\" data-end=\"1041\">\n<p data-start=\"926\" data-end=\"1041\">Delivery times are estimates and may vary due to customs clearance, courier delays, or events beyond our control.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1043\" data-end=\"1046\">\n<h2 data-start=\"1048\" data-end=\"1070\">3. Shipping Rates<\/h2>\n<ul data-start=\"1071\" data-end=\"1285\">\n<li data-start=\"1071\" data-end=\"1169\">\n<p data-start=\"1073\" data-end=\"1169\">Shipping costs are calculated at checkout based on your location and selected shipping method.<\/p>\n<\/li>\n<li data-start=\"1170\" data-end=\"1285\">\n<p data-start=\"1172\" data-end=\"1285\">Occasionally, we offer free shipping promotions. These will be clearly displayed on our website when available.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1287\" data-end=\"1290\">\n<h2 data-start=\"1292\" data-end=\"1322\">4. International Shipping<\/h2>\n<ul data-start=\"1323\" data-end=\"1587\">\n<li data-start=\"1323\" data-end=\"1453\">\n<p data-start=\"1325\" data-end=\"1453\">We ship worldwide. International customers are responsible for any applicable <strong data-start=\"1403\" data-end=\"1450\">customs duties, import taxes, or local fees<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1454\" data-end=\"1587\">\n<p data-start=\"1456\" data-end=\"1587\">Moroen is not responsible for delays caused by customs inspections or additional charges applied by your local customs authority.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1589\" data-end=\"1592\">\n<h2 data-start=\"1594\" data-end=\"1616\">5. Order Tracking<\/h2>\n<ul data-start=\"1617\" data-end=\"1799\">\n<li data-start=\"1617\" data-end=\"1734\">\n<p data-start=\"1619\" data-end=\"1734\">Once your order has shipped, you will receive an email with a <strong data-start=\"1681\" data-end=\"1700\">tracking number<\/strong> and link to track your package.<\/p>\n<\/li>\n<li data-start=\"1735\" data-end=\"1799\">\n<p data-start=\"1737\" data-end=\"1799\">Please allow 24\u201348 hours for tracking information to update.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1801\" data-end=\"1804\">\n<h2 data-start=\"1806\" data-end=\"1833\">6. Address Information<\/h2>\n<ul data-start=\"1834\" data-end=\"2182\">\n<li data-start=\"1834\" data-end=\"1937\">\n<p data-start=\"1836\" data-end=\"1937\">Customers are responsible for providing <strong data-start=\"1876\" data-end=\"1922\">accurate and complete shipping information<\/strong> at checkout.<\/p>\n<\/li>\n<li data-start=\"1938\" data-end=\"2039\">\n<p data-start=\"1940\" data-end=\"2039\">Moroen is not responsible for packages delivered to incorrect addresses provided by the customer.<\/p>\n<\/li>\n<li data-start=\"2040\" data-end=\"2182\">\n<p data-start=\"2042\" data-end=\"2182\">If you notice an error, contact us immediately at <strong data-start=\"2092\" data-end=\"2111\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2094\" data-end=\"2109\">cs@moroen.com<\/a><\/strong>. We can only update addresses if the order has not yet been shipped.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2184\" data-end=\"2187\">\n<h2 data-start=\"2189\" data-end=\"2219\">7. Delays &amp; Lost Packages<\/h2>\n<ul data-start=\"2220\" data-end=\"2500\">\n<li data-start=\"2220\" data-end=\"2354\">\n<p data-start=\"2222\" data-end=\"2354\">We are not responsible for delays caused by natural disasters, weather conditions, customs procedures, strikes, or courier issues.<\/p>\n<\/li>\n<li data-start=\"2355\" data-end=\"2500\">\n<p data-start=\"2357\" data-end=\"2500\">If your package is lost in transit, please contact us at <strong data-start=\"2414\" data-end=\"2433\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2416\" data-end=\"2431\">cs@moroen.com<\/a><\/strong> and we will work with the shipping carrier to resolve the issue.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2502\" data-end=\"2505\">\n<h2 data-start=\"2507\" data-end=\"2530\">8. Split Shipments<\/h2>\n<ul data-start=\"2531\" data-end=\"2722\">\n<li data-start=\"2531\" data-end=\"2651\">\n<p data-start=\"2533\" data-end=\"2651\">In some cases, your order may be shipped in multiple packages (for example, if items are from different warehouses).<\/p>\n<\/li>\n<li data-start=\"2652\" data-end=\"2722\">\n<p data-start=\"2654\" data-end=\"2722\">You will receive separate tracking numbers if your order is split.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2724\" data-end=\"2727\">\n<h2 data-start=\"2729\" data-end=\"2747\">9. Contact Us<\/h2>\n<p data-start=\"2748\" data-end=\"2847\">If you have any questions about shipping or tracking your order, please contact our support team:<\/p>\n<p data-start=\"2849\" data-end=\"2873\">\ud83d\udce7 <strong data-start=\"2852\" data-end=\"2871\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2854\" data-end=\"2869\">cs@moroen.com<\/a><\/strong><\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Thank you for shopping with Moroen! We aim to provide you with a smooth shopping experience from checkout to delivery. Please review our shipping policy below. 1. Order Processing All orders are processed within 1\u20133 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-401142","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/moroen.com\/pt_pt\/wp-json\/wp\/v2\/pages\/401142","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moroen.com\/pt_pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moroen.com\/pt_pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moroen.com\/pt_pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moroen.com\/pt_pt\/wp-json\/wp\/v2\/comments?post=401142"}],"version-history":[{"count":0,"href":"https:\/\/moroen.com\/pt_pt\/wp-json\/wp\/v2\/pages\/401142\/revisions"}],"wp:attachment":[{"href":"https:\/\/moroen.com\/pt_pt\/wp-json\/wp\/v2\/media?parent=401142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}